In today's age of technology, a lot of work can be done by a robot or a human-like object. With any product, customer service has become an important part of today. Everyone knows about his service before buying the item. However, The item also comes with a user manual. What if we purchased a website or application? Functions may change on a regular time interval. I need to ask for service regularly. Then who i need to talk with. So, chatbots are proved as boon to provide service to the customers 24*7.

What is chatbot ?

A computer program designed to simulate conversation with human users, especially over the Internet. These bots can be given distinct personalities as well. Chatbots can understand written and spoken text, and interpret its meaning. The bot can then look up relevant information and deliver it to the user. Most modern smartphone apps rely on chatbots to function. Two technologies are in use to deal with the chatbots.

• Command based chatbots

• AI based chatbots

How can chatbots contribute

1. Improve Customer Service : Many times the customer needs help. For example, Some get lost due to navigation issues on your site. Some get mixed up. Sometimes there may be missing information about a product. In these situations, chatbots can provide assistance in real-time like a sale person in a real store.

2. 24*7 Service: The most significant advantage of having chatboat is alltime service. Adding to that, Rather than calling to customer care they can get instant service from chatboat.

3. Proactive Customer Interaction: Companies apply a “passive customer interaction” which means they only responds to customers when they are connected and not initiate the communication. chatbots allow you to start a conversation with each customer regarding any issue, anytime of the day.

4. Enhance your business: Live care providers can handle only 2-3 cutomers at a time. Where, chatboats can do this task in efficient way with no boundations. In addition to that, they are able to answer differently simultaneously.

5. Analytical Behaviour: With feedback they collect through simple questions, you can make improvement on your services/products. More about the Frequently Asked Questions Will be able to give clear information.

6. Cost Saving: Creating a chatboat can be much cheaper to make once than wages for employees.